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FAQ

Q: How do I clean my cosplay costume?

A: All costumes should be washed with great care. If the costume is made of PU leather, we strongly recommend you hand-wash or dry clean. Other fabrics, like our usual clothes, machine washing will be OK, but the gentle mode would be preferred to avoid damage to the cloth, texture and design of the cosplay costume. Also, keep the water temperature under 104°F (40°C ).

Q: How to place a custom made order?

A: To get your costume custom made, please choose “Custom made” option when you place an order. Then you can leave your measurements in order note or send us email to cosonsencos@gmail.com. We will surely give you a order confirmation after we receive your message.

Q: How to rush my order?

A: If you have a deadline, feel free to tell us when you place the order. We will tell our factory to make your order urgently. Please message us to this email address: cosonsencos@gmail.com.

Q: How to track my order?

A: When your package has been sent out, we will give you a tracking number and link to track the package by email at the same time.

Q: What if I do not receive my package?

A: If you didn’t receive your package within the Estimated Delivery Date, please inform us of your order information, such as tracking number, order number and so on. After finding out the reasons, we will deal with it according to the related policies. If it is caused by our or logistic company’s fault indeed, we would offer you a full refund or resend the package for free. If it is because of the force majeure factor or custom house (detained or returned), and you want a resend, the resend postage should be paid by you. If you would like a refund, the postage we send the package should be deducted from the refund.

Q: Why do I need to pay tax?

A: Some country may charge custom taxes for small packages. We will low the declared value of the package to avoid customs duties. Once there is still customs duties, please note that buyer should be responsible for duties and taxes. Thank you for your understanding.