1. Place a order
a.register in our website
b.add items you need in cart
c.choose the size and shipping method
d.finish payment
2.Cancel my order
a.please email to cosonsencos@gmail.com within 24 hours
b. orders can not be canceled after processing already.
Cancellation Policy
1.Standard Size
-Order cancellation request within 24 hour of payment confirmation will be eligible for a full refund.
-Order cancellation request after 24 to 48 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 50% of product purchase price.
-Orders cancellation request after 48 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost ONLY.
-Once your order has been shipped, it can no longer be canceled.
2.Custom size
-Order cancellation request within 24 hour of payment confirmation will be eligible for a full refund.
-Order cancellation request after 24 to 48 hours of payment confirmation will be eligible for a partial refund of full shipping cost and 40% of product purchase price.
-Orders cancellation request after 48 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost ONLY.
-Once your order has been shipped, it can no longer be canceled.
For Wigs and Shoes or Props product:
-Order cancellation request within 24 hour of payment confirmation will be eligible for a full refund.
-Once your order has been shipped, it can no longer be canceled.
